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Hi, I'm Michael! I create digital experiences.


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Work Experience
IKEA North America Services

United States (West Coast)

Field IT Specialist May 2019 - Present

Travels to IKEA stores across the country (primarily on the West Coast) and ensures IT equipmenet and systems are functioning. Coordinates with supplierss and internal customers to implement new initiatives.

IKEA Retail

Tempe, AZ

Buddy Trainer Co-Worker Engagement Committee Member Safety Committee Member

Merch Basics Co-Worker May 2018 - Present

Executes coordination changes and partners with other store areas to uphold store appearance, and to maximize sales/profitability. Addresses all safety issues brought to attention.

Loyalty Co-Worker October 2017 - May 2018

Ensured compliance of all applicable procedures and safety hazards in supervised playarea. Acted as brand ambassador for IKEA Tempe during promotional events in the community.

Customer Service Co-WorkerJune 2017 - October 2017

Ensured an easy and friendly customer buying process by efficiently conducting customer purchases and returns.


The Walt Disney World Resort

Lake Buena Vista, FL Disney Trainer Safety Committee Member

Cast Member (Disney College Program)

May 2016 - May 2017

Demonstrated problem solving and excellent guest service in a fast-paced and high-volume environment. Trained incoming cast-members at the Epcot International Food & Wine Festival, and ESPN Wide World of Sports Complex.


Freelance & Entrepreneurship

Worked Remotely

April 2010 - Present

Founded and administered several companies in the web, voice, VPS, VPN, and video game hosting industries. Monitored automated provisioning systems and supported clients via ticket support system. Experience with data-center collocation, leased dedicated servers, virtual servers, and serverless architecture. Coordinated teams of contracted developers to create custom content for clients - primarily web and game hosting customers.

View Technical Summary
Education
Information Technology (BS)

Ira A. Fulton Schools of Engineering | Arizona State University   Polytechnic Campus

August 2019 - May 2021 (expected)

Completed major specific coursework. Relevant IT coursework includes:
Python Java Management

General Business Coursework

Maricopa Community Colleges   Phoenix, AZ

August 2017 - May 2018

Completed general-education and major specific coursework. Relevant business coursework includes:
Accounting Principles Microeconomics Macroeconomics Interpersonal Communication Small Group Communication

CCL Adobe Foundations

Mesa Community College   Mesa, AZ

Completed May 2018

Certificate demonstrates proficiency in Adobe Creative Cloud. Software examined:
Adobe Photoshop Adobe Illustrator Adobe Animate

Internship Coursework

Disney University   Lake Buena Vista, FL

May 2016 - May 2017

Attended college-accredited professional development courses during internship taught by Disney Parks/Walt Disney Imagineering Leadership. Courses include:
Creativity & Innovation Cast Engagement & HR Corporate Communication Organizational Leadership

Cyber Security & Informatics

Ivy Tech Community College   Indianapolis, IN

August 2015 - May 2016

Completed general-education and major specific coursework. Relevant computer science coursework includes:
Computer Network Fundamentals Management of Information Systems Database System Security Distributed Systems Security Information Technology Fundamentals

Volunteer Work
Hamilton Southeastern High School

Graphic and Web Design   Fishers, IN

August 2011 - Present

Creates graphic design elements for print and digital media; designed and maintain https://hsechoir.org

Disney VoluntEARS

Community Outreach   Lake Buena Vista, FL

May 2016 - May 2017

Participated in several community outreach projects like Give Kids The World Village.

Web Technologies & Frameworks

HTML5

CSS3

Javascript

PHP

Python

Java

React / Redux

NodeJS

Wordpress

Relational DB (MySQL)

NoSQL DB (MongoDB, Redis)

Development Tools
Adobe Creative Suite (PS, AI, AN, AE, AU, XD)
Visual Studio Code
Eclipse
VMware vSphere / ESXi
Wireshark
Microsoft Office Suite
Putty
OS Familiarity
Windows 10 Pro
Windows Server 2008
Windows Server 2012
Debian
Ubuntu 14.4+
CentOS
Environments
Serverless Deployment (Google Cloud, AWS)
Docker Deployment (Kubernetes)
Remote Management (Dedicated/VPS)
Data Center (Collocation)
Workflow Tools
Issue Tracking (Jira)
Continuous Integration (Jenkins)
Slack
Project Management (Kanban)
Support Tickets (WHMCS, etc.)